Legal

Privacy Policy

MYBOS takes your privacy very seriously. This document describes how we use and protect any personal information you share with us. By using our Service, you consent to the terms of this Policy.

MYBOS is a cloud-based Building Management System. We pride ourselves on quality and reliability. Should you have any questions, suggestions or complaints relating to this document, please email us at privacy@mybos.com

What personal information do we collect from you?

When registering for our service, we may collect Personal Identifiable Information (PII), such as your name, email address, mailing or billing address, phone number(s) and your Company details, such as company name and ABN.

MYBOS may receive personal information from you about others through your use of our service, you may enter the personal information about someone else, such as residents living in the property you manage, or trades people who work on your property.

You must ensure that you are authorised to disclose that information to MYBOS, and that MYBOS may collect and store that information as detailed in this Policy. You must take reasonable steps to ensure the individual concerned is aware of, and consents to their personal information being stored by MYBOS as detailed in this Policy.

Where requested to do so by MYBOS, you must also assist us with any requests by the individual to access or update the personal information you have collected from them and

entered into our service.

How does MYBOS use your information?

MYBOS uses the personal information that we collect from you in the following ways:

Verify your identity
Communicate with you
Provide access to our Service
Provide you with technical support, training or marketing material relating to our Service

Where does MYBOS store your information?

All Data, whether personally identifiable or not, that is entered by you or by MYBOS on your behalf, is stored with Digital Pacific (www.digitalpacific.com.au), a highly reputable dedicated server provider located in Sydney, Australia.

Your personal information will never be stored, transmitted or shared in any way with any entity outside Australia. By providing MYBOS with your personal information, you consent to MYBOS storing your personal information with a third-party dedicated server provider. While your information will be stored on servers not owned by MYBOS, it will remain in MYBOS’ control at all times.

The server provider’s role is limited to providing a hosting and service to MYBOS, and the server provider does not have access to your personal information.

How does MYBOS protect your information?

MYBOS is committed to protecting your privacy. We take all reasonable precautions to protect your privacy from unauthorised access, modification or disclosure. However, the Internet is not in itself a secure environment and we cannot give an absolute guarantee that your information will be secure at all times. We will advise you at the first reasonable opportunity upon discovering or being advised of a security breach where your personal information is lost, stolen, accessed or used by any unauthorised persons or in any unauthorised manner.

The following measures are currently in place:

Server-level hardware firewall monitored 24 hours a day by our server provider (Digital Pacific).

Any information entered into our Service is encrypted and transmitted using Secured Socket Layer (SSL) technology.

In addition to SSL, MYBOS also uses Transport Layer Security (TLS). TLS ensures that no third party can intercept or tamper with any data being transmitted from your device to our server.

Do we use ‘cookies’?

Cookies are small text files that a site or its service provider transfers to your Device through your Web Browser (if you allow it to) that enables the site’s or service provider’s system to recognise your browser and capture and remember certain information. MYBOS uses cookies to help us understand your preferences based on previous or current site activity, such as clicking on the “Remember Me” checkbox on the login screen.

We also use cookies to help us compile non-identifiable data about site traffic and site interaction so that we can offer a better site and service experience in the future. If you choose not to allow our Site or Service to store cookies on your device, you will still have access to our Site or Service, but certain features such as the ‘Remember Me’ option will not be available.

Third Party Disclosure

MYBOS will never disclose your personal information to a third party without your express consent. However, you should be aware that MYBOS may be required to disclose your personal information without your consent in order to comply with any court orders, subpoenas, or other legal process or investigations. Where possible and appropriate, we will notify you if we are required by law to disclose your personal information.

The third parties who host our servers do not control, and are not permitted to access or use your personal information except in the limited purpose of storing the information. MYBOS will never disclose, share, trade or sell your information to any third party entity.

MYBOS Privacy Complaints Process

If you wish to complain about how we have handled your personal information, please provide our Privacy Officer with full details of your complaint to feedback@mybos.com. Our Privacy Officer will endeavour to provide an initial response to your complaint within 10 business days and investigate and attempt to resolve your complaint within 30 business days.