MICM Real Estate has long been a trusted name in Melbourne’s real estate landscape, offering residential property management and concierge services across a growing portfolio of residential buildings. With properties ranging from smaller sites to large-scale complexes housing more than 600 residents, MICM required a flexible and efficient system to unify operations across diverse building types.
As MICM’s portfolio expanded, it became clear that traditional management tools—such as spreadsheets, printed logs, and fragmented communications—were no longer sufficient. The turning point came in 2017 when MICM chose to implement MYBOS, a purpose-built building management platform designed to streamline operations, centralise communication, and enhance service delivery.
Why MYBOS: Trust, Functionality, and Scalability
The decision to adopt MYBOS was rooted in more than just product features—it was also a matter of trust. MICM had an existing, long-standing relationship with MYBOS founder Sam, whose commitment to delivering an effective and responsive solution gave MICM confidence that they were investing in the right partner.
“The decision to opt for MYBOS was influenced by a longstanding positive relationship with the founder, Sam. This trust in MYBOS’s capabilities and commitment to service played a pivotal role in their selection.” — Raj Kakarla, General Manager, Residential Concierge Services
From the outset, MYBOS offered MICM a comprehensive, scalable solution tailored to the real-world needs of building management. As larger and more complex buildings joined their portfolio, the system proved instrumental in keeping operations aligned, transparent, and efficient.
Day-to-Day Operations: From Manual to Digital
Prior to MYBOS, MICM’s daily operations were heavily reliant on manual processes. Staff used Excel spreadsheets, handwritten notes, and disconnected systems to log maintenance issues, manage inspections, and communicate with residents. This fragmented approach created inefficiencies, inconsistencies, and left room for errors.
The introduction of MYBOS brought immediate improvements.
“MYBOS has revolutionised day-to-day operations for MICM. The software’s robust features have greatly improved staff communication, enabling efficient sharing of information within the team.”
With MYBOS, team members can conduct inspections—online or offline—record defects directly into the system, assign cases, and track outcomes in real time. These digital workflows have greatly reduced paperwork and improved response times.
Key MYBOS Platform Functionalities Driving Value
Among the most valued features are:
- Daily inspections (online and offline): Allowing staff to perform thorough checks and capture issues instantly.
- Case logging and tracking: Ensuring every issue is documented, visible to relevant stakeholders, and resolved efficiently.
- Broadcast communications: Keeping residents informed about building updates, rules, and notices.
- Asset and contractor management: Helping teams track vendor compliance and service schedules with ease.
“The software’s case management system has been particularly useful, providing a transparent and accountable platform for handling resident requests and property issues.”
These functionalities have not only streamlined internal workflows but also contributed to more consistent and professional service delivery across MICM’s portfolio.
Boosting Staff Productivity and Accountability
The implementation of MYBOS has empowered MICM staff to work more effectively. With a unified, easy-to-navigate interface and clearly defined processes, team members are better equipped to handle a wide range of building management tasks.
“The introduction of MYBOS has empowered MICM to be more tech-savvy in their approach… staff productivity and efficiency have increased significantly.”
Staff can now collaborate more easily across buildings, share information, and maintain consistent records—without the delays and confusion that previously came with manual systems.
Enhancing the Resident Experience
Residents across MICM-managed buildings have also felt the impact of MYBOS. Improved communication, faster response times, and easier access to building information have contributed to greater satisfaction and stronger community engagement.
“Residents are more engaged and better informed about building rules and policies, thanks to the real-time communication facilitated by MYBOS.”
The streamlined communication fosters a more harmonious living environment, especially in larger buildings where managing resident expectations is critical.
Measurable ROI and Business Growth
Since adopting MYBOS in 2017, MICM has seen clear operational and financial benefits. The system has become a key value proposition in client relationships and has played a role in helping MICM retain and secure new management contracts.
“The software has played a pivotal role in retaining contracts and has become a key selling point for their building management services.”
MYBOS has enabled MICM to deliver a higher standard of service with greater efficiency—translating into real savings in both time and cost.
Training, Support, and Best Practices
Training was integral to the successful adoption of MYBOS across MICM’s team. With a diverse portfolio and multiple staff across sites, ensuring system-wide adoption required focus and consistent onboarding.
“MICM advises that to fully harness the potential of MYBOS, building managers must invest time in understanding the system and exploiting its full range of capabilities.”
MYBOS’s support team has provided reliable, responsive assistance throughout MICM’s implementation and continued use. Whether it’s a new feature rollout or day-to-day troubleshooting, help is always at hand when needed.
Looking Ahead: Scaling with Confidence
With more than six years of success using MYBOS, MICM continues to scale confidently, knowing they have the tools to manage growing operational demands.
“Mastery of the software opens the door to enhanced efficiency and service quality.”
For MICM, MYBOS has become an essential component of modern building management—a platform that not only supports day-to-day tasks but also strengthens their long-term value proposition.
Based on their positive experience, MICM strongly recommends MYBOS to other strata and building management companies. The combination of trusted support, scalable features, and proven ROI makes MYBOS an indispensable tool for any company looking to modernise and optimise property management.
Find out more about MICM’s property offerings on their website, or follow their latest news and updates on Facebook, LinkedIn or YouTube.
Interested in upgrading your building management systems? Book a demo with MYBOS today and see how it can support your portfolio, staff, and residents.
