Minor Hotels is a globally recognised hospitality leader, operating across 54 countries and managing a diverse portfolio of hotels. Within Australia and New Zealand, Minor Hotels oversees 65+ properties, each with unique operational complexities and requirements. Managing these sites effectively demands not only expertise but also seamless access to accurate information and proactive compliance.
Before adopting MYBOS, Minor Hotels grappled with fragmented building management processes. Documentation was scattered across Excel spreadsheets, Microsoft Word files, emails, and physical archives. This disjointed approach created inefficiencies, risked lost or inaccessible information, and hampered communication between teams and contractors.
Choosing MYBOS For a Centralised, Streamlined Solution
Recognising the need for a comprehensive, centralised platform, Minor Hotels sought a solution that would streamline workflows, increase transparency, and provide easy access to key stakeholders — owners, facility managers, and contractors alike.
MYBOS stood out as an integrated building management system capable of consolidating disparate documentation and automating routine tasks. It promised to replace cumbersome manual processes with an intuitive digital platform, improving accuracy and operational responsiveness.
“Another key benefit is that MYBOS is Australian owned, with a track record of more than a decade in the industry. The MYBOS team are open to requests & development suggestions. They act like a partner and not a vendor which makes all the difference.” — Julie McIntosh, Senior Facility Manager – Projects, Minor Hotels
Operational Transformation: Centralising Data and Streamlining Tasks
1. Comprehensive Building Management Reports
One of the flagship features that transformed Minor Hotels’ operations was the Building Management Report. This report delivers a holistic overview of all building activities, including preventive maintenance, service quotes, invoices, and work reports.
The report replaced time-consuming email chains, paperwork, and spreadsheets, allowing managers to view and track everything in one place. This transparency significantly accelerated decision-making and improved the flow of information among management, contractors, and owners.
2. Robust Asset Management and Compliance Tracking
MYBOS’s Asset Register went far beyond basic inventory tracking. It provided a detailed history of each asset, including maintenance records, warranties, and service logs.
Importantly, the platform tracks critical compliance dates such as license and insurance expirations. This feature ensures only compliant contractors receive work orders, reducing legal and operational risks.
The ability to attach warranty documents prevented unnecessary expenses by ensuring that items under warranty were repaired or replaced without cost to Minor Hotels.
3. Intuitive Maintenance Scheduling
The Maintenance Schedule functionality became a cornerstone of Minor Hotels’ operational efficiency. With proactive scheduling of preventive and corrective maintenance tasks, the team optimised resource allocation and avoided last-minute firefighting.
By anticipating work orders and aligning contractor availability, Minor Hotels improved both operational continuity and guest experience.
4. Empowerment Through the MYBOS Mobile App
The MYBOS Mobile App empowered facility managers to handle tasks directly from the field. They could add new cases, upload images for clarity, and communicate with contractors in real time.
This mobility eliminated delays often caused by manual paperwork or waiting for office-based updates. Facility managers stayed connected to ongoing operations, increasing responsiveness and effectiveness.
Enhancing Staff Productivity and Operational Transparency
MYBOS provided Minor Hotels with a unified view of compliance and asset status across all properties. This transparency enabled proactive monitoring and reduced the likelihood of overlooked maintenance or regulatory lapses.
Staff productivity improved as the system eliminated redundant data entry and facilitated easier collaboration. Clear workflows and accessible information allowed teams to focus on high-value activities rather than administrative overhead.
Elevating the Guest and Stakeholder Experience
Beyond internal efficiencies, MYBOS enhanced communication with guests and property stakeholders, directly impacting satisfaction levels:
- Digital Alerts and Notifications: Replacing physical notices and paper memos, MYBOS introduced electronic alerts through app notifications, SMS, and live chat features. This modernised communication approach ensured timely, clear messaging. Guests and residents received instant updates about building works, scheduled maintenance, and important announcements—creating a more transparent and informed living experience.
- Broadcasting Building Works: The transition from printed notices to digital broadcasting further enhanced transparency. Stakeholders remained aware of ongoing activities, minimising surprises and fostering goodwill.
Ongoing Support and Partnership Approach
Minor Hotels praises the responsive support provided by the MYBOS team throughout the partnership. Their willingness to listen and adapt to Minor Hotels’ evolving needs distinguishes them from typical vendors.
Training and technical assistance have been timely and customised, ensuring seamless adoption of new features and minimal disruption.
Return on Investment: Tangible Benefits
The shift to MYBOS has resulted in substantial cost savings and operational benefits for Minor Hotels. Eliminating scattered paperwork and simplifying document retrieval saved time and reduced administrative burdens.
Improved contractor compliance and asset tracking mitigated risks and avoided unnecessary expenses. Overall, the Minor Hotels team have consistently stated that MYBOS contributed positively to both the bottom line and service quality.
A Software Partnership That Powers Excellence
Minor Hotels’ six-year collaboration with MYBOS illustrates how a thoughtfully designed, integrated software platform can transform multi-site building management. The partnership has unlocked efficiencies, enhanced compliance, and enriched stakeholder communication across the ANZ portfolio.
For hospitality groups seeking to modernise their facilities management and elevate guest satisfaction, Minor Hotels offers a clear endorsement:
“The MYBOS team are open to requests & development suggestions. They act like a partner and not a vendor which makes all the difference.”
Find your next stay with Minor Hotels directly on their website, or you can stay connected by following the company on Facebook, YouTube, Instagram, X/Twitter or TikTok.
Interested in improving your hotel management? Book a MYBOS demo today and explore how it can streamline operations at your properties.
