CLLIX Apartments and Hotels, a leading name in the Australian hospitality sector, has successfully leveraged MYBOS building management software to streamline operations across more than 20 properties nationwide. For over four years, MYBOS has played a crucial role in helping CLLIX manage the complexity of multi-site building operations, enhance service delivery, and boost staff productivity—all while delivering superior experiences to their guests and residents.
About CLLIX Apartments and Hotels
With a strong presence in key Australian cities including Brisbane, Melbourne, the Gold Coast, Sunshine Coast, and Adelaide, CLLIX Apartments and Hotels has established itself as a trusted provider of premium accommodation. Their expansive ANZ portfolio spans over 20 properties, each committed to high service standards and operational excellence.
To keep pace with their rapid growth and the demands of multi-site management, CLLIX needed a powerful and scalable platform. MYBOS emerged as the ideal solution—offering a suite of features designed to improve building operations, simplify reporting, and support the company’s ongoing pursuit of quality and innovation.
Why CLLIX Chose MYBOS
The decision to adopt MYBOS was driven by a need for greater automation, efficiency, and control across the group’s diverse property portfolio. According to the team at CLLIX, MYBOS offered a competitive edge through:
- Automated Reporting: The software’s automated reporting functionality enabled CLLIX to generate professional and accurate reports effortlessly, replacing time-consuming manual processes.
- Improved Financial Oversight: MYBOS’s ability to validate account data added a new layer of accuracy and confidence to financial management.
- Seamless Communication: Enhanced communication tools made it easier to engage with residents and guests, while expediting services such as parcel handling and maintenance requests.
Transforming Daily Operations
Since implementing MYBOS, CLLIX has seen a marked improvement in the way operations are conducted on a daily basis. Real-time tracking and task visibility have allowed the management team to make informed decisions faster and reduce operational bottlenecks.
With MYBOS, accountability is no longer an abstract goal—it’s built into the system. Managers can assign, monitor, and review tasks in real time, ensuring prompt resolution of issues and keeping operations on track.
Key Features in Use
Several MYBOS features have proven to be particularly valuable across CLLIX properties:
- Parcel Management: Managing parcels at high-traffic accommodation sites can be a logistical challenge. With MYBOS, staff can track incoming and outgoing deliveries with ease, while residents and guests benefit from real-time notifications and smoother coordination.
- Work and Maintenance Tracking: MYBOS’s task management tools simplify job allocation and progress tracking. From routine maintenance to urgent repairs, every task is logged, assigned, and followed through—boosting reliability and reducing delays.
Staff Efficiency and Empowerment
By centralising operational data and automating repetitive tasks, MYBOS has empowered the CLLIX team to focus on more strategic work. Staff members report improved efficiency, collaboration, and output across departments.
What was once a time-intensive process—managing building information, coordinating services, handling requests—is now streamlined within a single, user-friendly platform.
Elevating the Guest Experience
The benefits of MYBOS extend beyond internal efficiency—they’re directly felt by the guests and residents staying at CLLIX properties. Through automated notifications for parcel deliveries, maintenance updates, and streamlined communication channels, guests enjoy a higher level of transparency and convenience.
As a result, guest satisfaction has risen—fueled by a greater sense of trust, engagement, and responsiveness.
Reliable Support and Smooth Implementation
Throughout the implementation phase and beyond, CLLIX has received responsive, reliable support from the MYBOS team. Technical issues and inquiries are addressed swiftly, ensuring the software continues to operate smoothly across all properties.
A Strong Return on Investment
The impact of MYBOS has been both operational and financial. By eliminating inefficiencies in reporting, communication, and maintenance workflows, CLLIX has saved valuable time and reduced overhead costs.
These efficiencies have translated into a strong return on investment—not just in terms of cost savings, but also through increased staff productivity and improved guest retention.
Scalable Success Across the Portfolio
Thanks to the platform’s scalability, MYBOS has enabled CLLIX to maintain consistent service and operational standards across all sites, regardless of location or size. It has become a foundational part of their hotel management strategy—supporting growth, consistency, and customer satisfaction across the board.
Recommendation from the CEO
Michel Song, CEO of CLLIX Apartments and Hotels, strongly endorses MYBOS as an essential tool for modern building management: “The ability to automate reporting, streamline communication, and enhance resident/guest experiences makes MYBOS an indispensable tool for effective building management.”
With MYBOS, CLLIX continues to lead the way in delivering exceptional guest experiences while keeping their operations efficient, scalable, and future-ready.
Find your next hotel or apartment stay with CLLIX – find out more on their website, or you can follow them on Facebook, Instagram, YouTube or LinkedIn.
Ready to get started with smarter hotel management? Book a free MYBOS product demo today to find out more.
