Melbourne Owners Corporation Services (MOCS) is not your average strata management company, with a reputation for combining personalised service with a bold, modern approach to growth. Their portfolio is as diverse as it is impressive—spanning large residential estates, boutique apartment buildings, commercial properties, high-rise towers, and even facilities tailored to aged care living.
At the heart of their business is a clear objective: deliver high-quality, tailored services at scale—without compromising on client relationships. Achieving this vision meant confronting a growing operational reality: traditional tools like spreadsheets and fragmented communication channels could no longer support their needs.
The Turning Point: Moving Beyond Makeshift Systems
Before adopting MYBOS, much of MOCS’s operations were reliant on Excel and patchwork systems. As their portfolio expanded, the cracks in this foundation became increasingly apparent. The need for a purpose-built, integrated solution to manage building operations, resident communication, and reporting processes was clear.
Shawn Lu and his team conducted a thorough evaluation of available software solutions, including other SaaS platforms designed for building and strata management. After careful comparison, MYBOS came out on top.
“The Australian origin of MYBOS played a pivotal role in this decision due to its purpose-built design, in addition to aligning with the preference for local partnerships. Furthermore, it was easy to use—highlighted by the user-friendly design and interface which ensured our staff could quickly learn and utilise the platform.” – Shawn Lu, General Manager, MOCS
For MOCS, this was about finding a system that fit their values: personalisation, scalability, and excellence in service delivery.
Everyday Efficiencies: Rethinking the Way Work Gets Done
Since implementing MYBOS, the way MOCS manages its daily operations has undergone a profound transformation. At the core of this shift is automation—a key enabler of efficiency for their busy team.
The once time-consuming task of amenity bookings, for instance, is now fully automated through the MYBOS Resident App. Residents can independently book lifts, kitchens, and shared spaces without needing to call or email a building manager. It’s a win-win for staff and residents alike.
Broadcast communication features—like SMS and email alerts—have also significantly improved the timeliness and clarity of communications between managers and residents. Whether it’s a service alert, maintenance update, or community notice, building managers can now deliver important messages instantly and directly.
Meanwhile, the Cases and Work Orders features within MYBOS have revolutionised maintenance workflows. Tracking, assigning, and resolving issues no longer requires a paper trail or email back-and-forth. Everything is logged, tracked, and resolved within a single, centralised platform.
Empowering the People Behind the Properties
MYBOS has not only optimised systems—it has empowered the people who use them. From new hires to seasoned managers, the platform’s intuitive design and ease of use have minimised training requirements.
Unlike legacy systems or clunky alternatives, MYBOS is simple and accessible, even for those unfamiliar with complex tech platforms. This user-focused design has proven to be a major advantage for MOCS, allowing for fast onboarding and minimal disruption – and when support is needed, it’s readily available.
“Transitioning to MYBOS was aided by its user-friendly design and ease of use, requiring minimal training. The platform’s self-explanatory nature meant a gentler learning curve. Adequate technical support was a constant companion, ensuring a smooth journey through implementation. If an issue does arise the support team can be contacted easily by contacting the helpdesk.” – Shawn Lu
Technology that Enhances the Resident Experience
While MYBOS has undoubtedly streamlined internal workflows, its greatest impact may be the one felt by MOCS’s end users: the owners, residents, and tenants they serve.
By making everyday interactions more seamless—from amenity bookings to maintenance requests—MYBOS helps elevate the living experience across all properties. Residents are empowered to engage directly with their building managers through transparent, accessible digital channels. And in turn, building managers can respond faster and with better oversight.
These enhancements are not just about convenience—they’re about building trust and long-term satisfaction.
A Measurable Return on Innovation
Like many growing organisations, MOCS measures the impact of its technology investments not just in cost, but in capability. MYBOS has delivered on both fronts.
“At MOCS, the return on investment stemming from MYBOS goes beyond monetary gains. Liberating the building manager from their desk has been a pivotal change, allowing quick reference to the maintenance calendar. This time-saving aspect translates into tangible cost savings.” – Shawn Lu
With building managers no longer confined to desktop-based reporting or manual coordination, MOCS has been able to allocate resources more effectively—freeing up time to focus on strategic growth and customer service.
A Foundation for the Future
Six years into their MYBOS journey, MOCS continues to lead the way in modern strata management. Their success story is a powerful example of how the right technology, paired with a customer-first culture, can transform operations and set a new standard for the industry.
The partnership between MOCS and MYBOS is more than just a software implementation—it’s a shared vision for a more connected, more efficient, and more human-centric approach to property management.
Explore MOCS’ property management solutions in more detail on their website, or you can follow their latest updates on Facebook or LinkedIn.
Ready to get started with smarter strata management? Book a free MYBOS product demo to find out more.
