Structure Building Management oversees a vast portfolio of residential and commercial properties, collectively managing 12,500 lots across 100 buildings. Under the leadership of Managing Director Mite Domazetovski and Building Manager Sam Agha, the company has cultivated a reputation for effective and responsive property management. For over ten years, Structure BM has relied on MYBOS Software as a cornerstone of their operational toolkit, with 80% of their building managers actively using the platform.
Why MYBOS? A Decade-Long Partnership Rooted in Usability and Local Support
Since its inception in 2012, MYBOS has been Structure BM’s software of choice. The decision to adopt MYBOS was influenced primarily by its user-friendly interface and ease of use—critical factors given the scale and diversity of properties managed.
“A thorough comparison with other available solutions confirmed that MYBOS best aligned with our needs. Its local presence means support is always within reach, which is invaluable when managing so many sites.”
This partnership was not just a software acquisition; it was a strategic move towards streamlining operations with a tool designed for the nuances of Australian property management.
Transforming Operations: Streamlining Communication and Productivity
MYBOS has revolutionised day-to-day building management for Structure BM by providing a comprehensive, all-in-one platform. Its features have simplified many core processes:
- Unified Communication: Broadcast features allow quick dissemination of important notices, emergency alerts, and updates, replacing fragmented communication channels.
- Efficient Work Orders: Task assignments and maintenance requests are managed seamlessly, with all details logged and tracked digitally, eliminating the need for paper or disjointed spreadsheets.
- Centralised Reporting: Acting as a ‘ledger’ for all property activities, MYBOS consolidates reporting and documentation, facilitating smoother coordination during critical events.
Sam Agha, the Building Manager, highlights the operational benefits:
“MYBOS has been key in training our staff to deliver exceptional customer service. The software’s intuitive design means we spend less time on admin and more time addressing resident needs.”
While exact productivity metrics aren’t quantified, the elimination of paper-based systems and Excel dependencies has led to clear time savings and increased operational effectiveness.
Elevating the Resident Experience: Transparency and Convenience
Beyond operational improvements, MYBOS has had a profound impact on resident satisfaction.
“MYBOS has significantly improved tenant communication by providing a unified platform for work requests and enhancing transparency. Our residents appreciate the convenience and responsiveness it facilitates.”
The software’s residential portal empowers tenants to submit and track maintenance requests, consult a shared building calendar, and communicate directly with building managers. This creates a smoother experience for residents and streamlines task management for staff.
The transparent and accessible system not only improves daily interactions but also builds trust between residents and management, reinforcing positive community relations.
Training and Ongoing Support: Keeping Teams Proficient
Structure BM credits much of their success to a strong focus on staff training and support. New hires receive comprehensive MYBOS induction, while quarterly catch-ups ensure all users remain proficient and familiar with new or less-utilised features.
When technical issues arise, the MYBOS helpdesk offers swift assistance, typically resolving queries within 24 to 48 hours. This responsiveness helps maintain uninterrupted property management operations, a critical factor when managing multiple sites simultaneously.
Return on Investment: Tangible Benefits Across the Portfolio
The annual cost of MYBOS has delivered measurable ROI for Structure BM. Operational efficiencies have not only reduced administrative overhead but also contributed to improved rental income and increased property values within their managed portfolio:
“Our investment in MYBOS is unquestionably beneficial. It rationalises costs while enhancing operational efficiency, translating directly into better outcomes for both management and residents.”
Looking Forward: Expanding MYBOS Adoption Portfolio-wide
Structure Building Management is in the process of transitioning the remaining 20% of their portfolio from alternative systems to MYBOS, underscoring their confidence in the platform’s capabilities. Their advice to potential MYBOS adopters reflects their own experience:
“We encourage others to trial MYBOS. Its user-friendliness, customisation options, and unified features make it an indispensable tool. Coupled with responsive local support, it’s a smart choice for any organisation seeking to improve building management.”
Structure BM’s decade-long partnership with MYBOS exemplifies how technology tailored to local needs can transform building management at scale.
By consolidating communication, streamlining workflows, and improving transparency, MYBOS has empowered Structure BM to deliver superior service to their vast portfolio of properties.
Explore Structure BM’s building management services in more detail on their website, or stay up to date on LinkedIn.
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