Accor, one of the largest hospitality companies in the world and a leader in the Australia and New Zealand hotel market, recently implemented MYBOS as part of an effort to modernise its facility management processes. As the largest hospitality company in Europe and the sixth largest globally, Accor operates over 5,600 properties across more than 110 countries, with a network of 850,000 rooms and 10,000+ restaurants and bars.
The company employs over 360,000 team members worldwide and offers more than 45 hotel brands, ranging from luxury to economy. In Australia and New Zealand, Accor’s brands include Sofitel, M Gallery, Mantis, Pullman, Swissotel, Movenpick, The Sebel, Mantra, Novotel, and Ibis Hotels.
With over 45 brands and operations across 110+ countries, Accor is well known for its strong focus on quality service, operational excellence, and innovation. At several of its Australian hotel sites, the decision to adopt MYBOS has proven to be a valuable step toward building more efficient, data-driven property management systems.
Replacing Manual Processes with a Centralised System
Prior to implementing MYBOS, the Accor team relied heavily on Excel spreadsheets to manage planned maintenance and facility operations. While this approach provided a basic level of oversight, it quickly became inadequate for the needs of a dynamic, high-traffic hospitality environment. The manual nature of spreadsheets left room for human error, lacked real-time visibility, and made it difficult to maintain consistent records—particularly when dealing with asset servicing, inspections, and compliance requirements.
The team recognised the need for a more robust and integrated platform that could centralise workflows, track contractor activities, and improve compliance readiness. After evaluating several software options, MYBOS was selected for its comprehensive suite of features tailored to the needs of facility and hotel management teams.
“We knew that MYBOS had the capability for a detailed Planned Maintenance Schedule and to track work completed on assets. Including the ability for Inspection checklists and raising work orders and cases. It was a 1-stop shop to manage workflows and also to track contractor qualifications.” – Rebecca Woods – Contract Manager, Accor
Implementation and Integration Experience
The transition to MYBOS began with the setup of the full hotel sites in the system. Integration with the existing infrastructure went smoothly, but as with any major change, there were some challenges around onboarding staff who were accustomed to informal processes and limited digital tools. However, with structured training and phased feature rollouts, team adoption steadily improved.
The approach taken was incremental—staff were initially trained on a few key functions, allowing them to build confidence before expanding into more advanced capabilities. This helped to break old habits and embed the new system into daily operations more effectively. As the Accor team saw the benefits of MYBOS in action, engagement increased and resistance to change began to diminish.
MYBOS also offered strong support throughout the implementation process, helping the team tailor the system to their needs and providing ongoing assistance to ensure a smooth transition.
Key Functionality Driving Operational Efficiency
Since adopting MYBOS, Accor has seen significant improvements in record keeping, asset tracking, and workflow management. The ability to centralise all maintenance records in one system has been particularly impactful. Now, multiple team members can access asset histories, view service reports, and ensure that planned maintenance is completed on schedule.
“Record keeping has been a very big improvement. Being able to have one location to track maintenance records, means that multiple people can log into an asset and see the service reports. This also helps with future compliance audits.”
Another valuable feature has been the system’s capability to track contractor qualifications and activity. Rather than relying on informal communication methods such as emails and phone calls, work orders and cases are now logged and managed directly through MYBOS. This has improved visibility, accountability, and the ability to monitor job progress both on-site and remotely.
For external managers supporting onsite teams, the MYBOS platform has enabled remote oversight and intervention. Managers can log in from any location to check the status of work, offer guidance, and confirm whether tasks are on track—without needing to request manual updates from staff.
Long-Term Value and Future Readiness
While the financial return on investment is still being assessed over time, early indications show that the ability to proactively manage asset servicing and reduce unplanned, ad-hoc spending will have long-term benefits.
Importantly, the MYBOS platform has helped to future-proof data management by securely storing critical information in a central platform, reducing the risk of knowledge loss when staff leave. The dashboard interface has also been particularly helpful for day-to-day navigation and tracking, offering an intuitive way to access information and manage tasks.
“The MYBOS system has so many functions to support the daily operations of a team and, also future proofs data retention. Losing data when employees leave is a big issue for companies. If data can be placed into software like MYBOS, a lot of future risk can be avoided.”
Advice for Other Hotels and Facilities Considering MYBOS
Based on their experience, the Accor team highly recommends that other buildings and facilities invest time early on in setting up their MYBOS environment thoroughly. This includes loading asset data correctly, establishing planned maintenance schedules, and training staff methodically. Ongoing engagement is also important to ensure continued system use, and holding monthly team catch-ups to discuss progress, identify training needs, and encourage consistent platform usage can help maintain momentum.
Key Takeaways from Accor’s MYBOS Implementation Journey
In just six months, Accor has successfully transitioned from a manual, error-prone facility management process to a more streamlined, centralised digital platform using MYBOS. The system has improved oversight, strengthened compliance readiness, supported remote management, and laid the groundwork for data-driven decision-making.
As adoption continues to grow and more functionality is rolled out, MYBOS is set to play a key role in Accor’s broader strategy to elevate hotel facility performance and service delivery across its Australian hotel portfolio.
Visit the Accor website for more information on the company, or visit their LinkedIn, Facebook, Instagram or YouTube pages to follow their latest updates.
Looking to digitise, streamline and simplify your hotel management? Book a free MYBOS product demo today to find out how your hotel business can benefit.
