Since 2008, Tony Mangraviti, Senior Area Manager at Building Facilities Management Solutions (BFMS) (a subsidiary of PICA Group), has helped guide the company through the ever-evolving landscape of strata management. With more than 50 strata plans under their management, BFMS has built a reputation as a leader in both residential and commercial building oversight. But as the company expanded, so too did the complexity of its operational needs.
Managing diverse estates meant navigating a growing web of disconnected systems, tools, and manual processes. BFMS knew it needed to evolve—not just to keep up, but to lead.
A Collaborative Beginning: Partnering with MYBOS from Day One
BFMS’s journey with MYBOS started in the early 2010s, during the beta development of MYBOS Version 1. Far from being a passive customer, BFMS became a key collaborator—providing early feedback and insights that helped shape the platform’s functionality and direction.
“The integration of MYBOS into BFMS’s operations wasn’t just an expense – it was an investment.” — Tony Mangraviti, Senior Area Manager, BFMS
This close working relationship with Sam, the founder of MYBOS, created a strong foundation for shared success. The result was a tailored, intuitive software solution that addressed the nuanced challenges of strata management—something the market was sorely lacking at the time.
“The BFMS-MYBOS experience has left an indelible mark, shaping a valuable lesson. BFMS unequivocally recommends MYBOS to others in the industry. This recommendation is more than just a professional nod – it’s a testimony to the transformational power of a purpose-built solution.”
From Disconnected Tools to Centralised Control
Before MYBOS, BFMS relied on a patchwork of tools: Excel spreadsheets, Word documents, emails, and various third-party applications. Each platform served a narrow function, creating data silos and inefficiencies that slowed response times and hindered visibility.
MYBOS replaced this fragmented setup with an all-in-one solution, bringing together:
- Case management
- Work orders
- Invoicing
- Broadcast communications
- Asset registers
- Document libraries
What was once a disjointed workflow is now a single, coherent system.
“The alternative, reverting to fragmented processes, lacks the efficiency, integration, and management functions that MYBOS brings to the table.”
Saving Time and Boosting Productivity
The new workflow has unlocked a higher level of operational efficiency. Managers no longer need to hunt through folders and inboxes to find information—everything is accessible, updated, and interconnected.
Work orders are linked to the building’s asset register, enabling better long-term maintenance planning. Invoicing is streamlined, and reporting is no longer a time sink.
Delivering a Better Experience for Tenants and Committees
MYBOS didn’t just improve internal operations—it also elevated the resident and committee experience across BFMS’s portfolio.
The resident portal became a central access point for building updates, documents, and service requests. With broadcast notifications, building managers can communicate faster and more clearly with tenants—whether it’s urgent repairs or scheduled maintenance.
Strata committees benefit too. They now receive clear, timely reports showing:
- Case updates
- Maintenance activity
- Outstanding issues
- Resolved tasks
This transparency fosters better collaboration and faster decision-making.
“Broadcast notifications emerged as a gamechanger, enhancing transparency and the speed of communications.”
A Smooth Rollout with Ongoing Support
Implementing new software can often be disruptive—but MYBOS proved to be a seamless fit within BFMS’s existing environment. Its compatibility with legacy workflows and intuitive interface made it easy to adopt, even for non-technical users.
Training was comprehensive and well-executed. BFMS conducted regular information sessions, provided access to online training resources, and offered on-the-ground mentoring to ensure the team felt confident in using the system.
“Challenges were met with a tailored communication process, ensuring technical support was readily available and solutions promptly delivered.”
The collaborative nature of the rollout—supported by a responsive MYBOS support team—meant that any minor hiccups were resolved quickly, and staff buy-in remained high.
Real Returns and Industry-Wide Recommendation
For BFMS, the impact of MYBOS is clear and measurable. Time savings, improved communication, and more accurate reporting have delivered a strong return on investment—and helped shape a modern, tech-enabled service offering that clients trust.
While some clients initially preferred alternative systems, the majority have embraced MYBOS and recognise its value in making property information more accessible, accurate, and actionable.
“The decision to include MYBOS as a standard part of their service offering not only improved efficiency but also demonstrated tangible returns.”
The partnership between BFMS and MYBOS is more than just a vendor-customer relationship—it’s a long-term collaboration focused on reshaping the future of building and facilities management. What began as an experiment during MYBOS’s early development has grown into a shared success story. And with each new update and feature, BFMS continues to deliver a better experience for their team, their clients, and the communities they manage.
Discover more about BMFS’s capabilities on their website, or follow the PICA Group on Facebook, LinkedIn or YouTube.
Want to explore how MYBOS can help your organisation? Book a free MYBOS demo today and see how purpose-built software can revolutionise your building operations.
