What’s the greatest weapon in a strata manager’s arsenal?
Strata management at its core is about listening to the needs of your building’s occupants and understanding not only what they require, but what will help improve their day-to-day lives. This means becoming someone people can approach and converse with easily. It also means having full transparency in how you behave. Another key area is making sure you are easily contactable whether that be for tenants or for contractors. Easy communication now will save you from issues further down the line.
Accountability is a quality every professional should have – and strata managers should have it in spades. After a concern has been raised, a good strata manager needs to be able to effectively manage and prioritise this concern and solve it within a timely manner. As soon as you’re given an issue, it should become your issue. This allows you to be known as someone who is reliable.
Above all else, being in the position of strata manager means maintaining professionalism at the highest standard. You have a lot of responsibility and trust given to you, so it is crucial to make sure you put your building’s needs before anything else.
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