Customer Case Study: The Strata Collective’s Success with MYBOS For Better Strata Management
The Strata Collective is known for redefining the standards of strata management in Australia. More than just a management firm, they position themselves as technology-driven partners who foster strong client relationships and deliver long-term value through innovation and efficiency.
Their approach is forward-thinking and client-centric—leveraging data, technology, and local expertise to elevate the experience of property ownership and community living.
“We believe in harnessing technology to streamline strata management efficiently.” — Rod Smith, Managing Director, Strata Collective
In 2015, Strata Collective made the strategic decision to implemented MYBOS, an Australian-built building and strata management platform, at one of Sydney’s most prominent addresses—The Berkeley at 25 Market Street.
The Berkeley: A Modern Icon Meets Operational Innovation
Located in the heart of the Sydney CBD, The Berkeley is a landmark residential building comprising 128 stylish apartments across 22 levels. With ground-floor retail and secure parking, it offers convenience and elegance in equal measure. But managing a complex of this scale demands operational precision and transparent communication—requirements that the previous system of spreadsheets, word docs, and ad-hoc tools simply couldn’t meet.
The Berkeley needed a building management solution that could centralise communications, automate routine tasks, and provide clear reporting—all while enhancing the experience for residents.
That’s where MYBOS stepped in.
Why MYBOS: Built for Australia, Trusted by the Industry
In evaluating software options, Strata Collective was clear about what they needed: a purpose-built, Australian-made, and user-friendly platform that aligned with their vision of proactive, efficient strata management. MYBOS delivered on all fronts.
“MYBOS stood out as a robust, user-friendly solution, aligning perfectly with our vision for efficient strata management.” — Rod Smith
At the time, few building management software solutions were truly designed for the local market. MYBOS’s intuitive interface and deep understanding of the Australian property landscape gave it an edge, making it the obvious choice for implementation at The Berkeley and beyond.
Transformational Results: What Changed at The Berkeley?
1. Streamlined Daily Operations
Before MYBOS, preparing a detailed building management report could take up to two full days. With MYBOS, the same task is completed in just two hours. This drastic reduction in time reflects broader improvements in task coordination, reporting clarity, and workflow automation.
The platform’s Work Orders, Cases, and Contractor Portals have also brought order and transparency to maintenance coordination. Compliance tracking has been simplified, with contractors able to upload insurance documents directly into the system—eliminating the need for scattered document storage and manual reminders.
2. Enhanced Amenity and Parcel Management
Using MYBOS, The Berkeley has digitised its amenity bookings and parcel delivery notifications—two areas that were previously reliant on manual tracking and spreadsheets.
The Amenity feature simplifies move-ins and move-outs by giving residents control over scheduling lifts or shared facilities, all via the Resident App. Meanwhile, the Parcel feature ensures that residents receive instant notifications about incoming deliveries—complete with automated reminders that remove the need for manual follow-ups.
3. Boosting Staff Productivity
One of the most impactful results has been the dramatic increase in staff efficiency. Building managers now spend less time chasing information and more time focusing on value-added services. Whether it’s conducting audits, tracking work progress, or managing contractor documentation, MYBOS gives managers a clear, centralised dashboard to work from.
4. Elevating the Resident Experience
For residents at The Berkeley, the benefits are just as tangible. With MYBOS, communication is more transparent and timely. Whether it’s a service update, a parcel notification, or a maintenance update, residents now have a single, reliable channel for all building-related information.
This has not only improved clarity—it has strengthened trust between residents and building managers.
Seamless Onboarding and Ongoing Support
Adopting a new platform is rarely without challenges, but Strata Collective found MYBOS’s onboarding process to be smooth and well-supported. Staff were given hands-on training, and ongoing support was readily available during the transition and beyond.
“MYBOS has significantly streamlined our strata management operations, and we are pleased to share our positive journey with others in the industry.” — Rod Smith
Any technical hiccups or user concerns were quickly addressed, enabling staff to fully embrace the system and begin seeing results almost immediately.
An Industry-Endorsed Solution for Smarter Strata Management
After years of using MYBOS, Strata Collective continues to recommend the platform to other organisations seeking to modernise and simplify their building operations.
Their advice for prospective users? Treat MYBOS not just as a software tool, but as a strategic partner in delivering better service and operational consistency.
“MYBOS has significantly streamlined our strata management operations, and we are pleased to share our positive journey with others in the industry.” — Rod Smith
Looking Forward: Building Management Powered by MYBOS
The Berkeley is just one example of how the right technology can elevate a property from functional to exceptional. With MYBOS, Strata Collective has redefined what efficient strata management looks like—from time-saving features and compliance automation to improved resident satisfaction.
As more buildings adopt digital solutions, the collaboration between MYBOS and forward-thinking companies like Strata Collective points to the future of strata management: connected, efficient, and resident-focused.
Discover the Strata Collective’s services on their website, or follow them on LinkedIn.
Ready to explore smarter building and strata management? Book a MYBOS demo today and discover how your property operations can be transformed.
