How to effectively delegate work to your hotel team
Hotel facility management is a fast paced career that relies on making sure your clientele have the best possible experience while staying within your walls. While being a hotel manager means you’re in charge of a lot of the day-to-day activities, delegation is the key to making sure you can focus on the bigger tasks and not get bogged down with trivial issues. If you’re after a few tips on how to better delegate to your staff, read on.
Know what can and can’t be delegated
One of the most critical keys to delegation is being able to assess what can and can’t be delegated. This means being able to let go of smaller tasks for fear of them not being done correctly, but also means knowing what should stay assigned to you. Sometimes certain tasks are our responsibility alone so it’s important to take a step back and objectively work out what category the work falls into.
Define your team’s individual strengths and weaknesses
After you’ve decided what work you will delegate and what you will do yourself, it’s time to sit down and work out your team’s strengths and weaknesses. A well rounded team will have different skills they bring to the table, so taking the time to match the right task to the right person will help them help you more effectively. Of course, it’s also a good idea to pinpoint areas where a task might be just out of a team member’s skillset, but still achievable. This helps your team consistently grow and learn.
Create transparent communication
Once tasks are assigned, you’ll need to create a clear line of transparent communication. This means setting clear objectives, deadlines, and – above all else – being available to help them, especially in the beginning when they are tackling something new. Once they’ve got the hang of it, your time will be free to focus on the bigger picture.
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