Since its establishment in 1963, Meriton has played a transformative role in shaping Australia’s urban landscape. With more than 79,000 apartments delivered, $3 billion in apartment sales over the last 3 years and a reputation for building some of the tallest residential towers across Sydney, Melbourne, Canberra, Brisbane and the Gold Coast, Meriton stands as a leader in residential property development.
Beyond their 4.5 GOLD STAR iCIRT rated development, Meriton offers a fully integrated service model encompassing sales, leasing, and property management, along with its growing national accommodation brand, Meriton Suites, which now spans 23 locations across Australia. With a focus on high-quality, sophisticated apartment living, Meriton continues to push the boundaries of modern property management.
As the company scaled, so too did the need for a building management platform that could match its operational complexity. After exploring the market, Meriton selected MYBOS—a solution that has now been in place for nearly five years.
Why MYBOS? A Custom Fit for Meriton’s Portfolio
Meriton’s search for a building management solution was driven by the need for a system that could adapt to the unique demands of their portfolio—large-scale residential towers, luxury suites, and diverse tenant requirements. According to their team, MYBOS stood out for its flexibility, usability, and adaptability.
“MYBOS provides the insight and gives us the confidence that we have complete transparency and accountability.” — Alex Lugonja, Meriton
These strengths positioned MYBOS as an ideal long-term partner, not just a vendor. Its intuitive design and scalable functionality made it possible to centralise critical building operations across multiple sites—while still offering the customisation needed for Meriton’s specific workflows.
Transforming Building Management Across the Board
1. Centralised Operations and Oversight
MYBOS has redefined how Meriton manages its properties. Acting as a centralised digital hub, the platform enables seamless task management—from repair logging to work order tracking. By consolidating these daily functions into one streamlined system, the platform has significantly reduced manual processes and eliminated fragmented workflows.
2. Preventative Maintenance and Strategic Planning
Key features like preventative maintenance scheduling and a fully integrated asset register have replaced outdated methods of contract renewal and tracking. These tools allow property managers to plan ahead, extend asset lifecycles, and avoid reactive maintenance—saving both time and money.
“Manual tracking and contract renewals are now a thing of the past, ushering in an era of efficiency and cost savings.”
MYBOS’s ability to provide real-time visibility across all assets and cases has empowered Meriton’s management team to maintain higher service standards with greater ease.
3. Empowering Staff with Tools for Efficiency
The impact of MYBOS on staff productivity has been significant. From building managers to operations teams, users now benefit from real-time oversight, digital workflows, and automated reporting.
The ability to track and audit building inspections, assign and monitor maintenance tasks, and access historical data from a single platform has improved team performance at every level.
“MYBOS provides the insight and gives us the confidence that we have complete transparency and accountability.”
4. Enhancing the Resident and Owner Experience
MYBOS has also enhanced the tenant and owner experience by improving how they interact with building management.
The MYBOS Resident App allows tenants to report maintenance issues directly from their mobile device—replacing the need for in-person reporting or email chains. The ability to document issues with photos and descriptions, track updates, and receive notifications has increased engagement and tenant satisfaction.
“Communication with building management has never been smoother or faster. The Resident App replacing the need to physically report an issue has resulted in greater tenant satisfaction.”
For owner corporations, improved transparency and faster issue resolution have also contributed to stronger trust in Meriton’s property management services.
Implementation and Ongoing Support
Meriton has also praised MYBOS for its responsive and proactive support. The initial implementation process was tailored to Meriton’s needs, with hands-on training sessions that enabled teams to get up and running quickly.
“MYBOS provided in-person and on-site training on short notice.”
Ongoing support is equally responsive, ensuring that any technical queries or feature requests are addressed in a timely manner. This high level of service further reinforces the collaborative nature of the MYBOS-Meriton partnership.
Return on Investment: Efficiency Meets Value
Over five years, MYBOS has delivered a strong return on investment for Meriton. Cost savings have been realised across several areas, including:
- Reduced admin workload
- Fewer errors from manual processes
- Faster maintenance turnaround times
- Improved tenant retention and satisfaction
The platform has also improved reporting and compliance, giving Meriton a clearer view of its operations and enabling better decision-making across its residential and accommodation portfolios.
“This ROI manifests in numerous ways, from management efficiency gains to higher tenant satisfaction and owner corporation benefits.”
A Trusted, Ongoing Partnership
For Meriton, MYBOS is more than just software—it’s a strategic partner that continues to evolve with the company.
“MYBOS is a dynamic Australian partner, not just another software vendor.”
The collaboration has been defined by adaptability, responsiveness, and shared goals—qualities that Meriton believes are essential in any technology partnership. Looking back, the team agrees that the only regret is not implementing MYBOS sooner.
“Had I known what I know now, I would have implemented MYBOS much earlier.”
A Smarter Future for Meriton’s Property Management
Meriton’s adoption of MYBOS marks a significant step in modernising large-scale property operations. From empowering staff and improving tenant experiences to streamlining daily operations and achieving measurable ROI, the results speak for themselves.
With a solid foundation and a trusted partnership in place, Meriton continues to lead the way in delivering world-class property management—now powered by the efficiency and intelligence of MYBOS.
Explore Meriton’s range of property solutions by visiting their website, or follow their latest news on Facebook, Instagram, LinkedIn, X/Twitter or YouTube.
Ready to transform your property operations? Book a MYBOS demo today and discover how the platform can help you scale smarter.
