Stockwell is a multifaceted property business that creates and manages places where people live, work, shop, and invest. With operations spanning retail, commercial, residential, retirement, and leisure sectors, Stockwell’s portfolio is as diverse as it is dynamic. Their in-house teams are responsible not only for development and construction but also for delivering ongoing management services—ensuring the long-term prosperity of every site they touch.
As their portfolio grew, so too did the complexity of managing diverse buildings across multiple sectors. Caretakers frequently rotated across sites, each with their own operational quirks, and processes varied depending on the building, the manager, and the tools being used. Excel spreadsheets were relied upon for tracking tasks and managing maintenance, but this approach was proving increasingly fragmented and unsustainable.
Stockwell recognised the need for a unified, future-ready platform—one that could simplify day-to-day operations, support consistency across teams, and grow alongside the business. After evaluating several software options, MYBOS emerged as the clear choice.
Empowering Teams Through Structure and Simplicity
One of the biggest wins for Stockwell since adopting MYBOS has been the improvement in day-to-day operational planning and staff collaboration. The platform’s structured interface and powerful scheduling tools have enabled building managers to plan their days with greater clarity and control.
Features like the maintenance calendar and task scheduler help caretakers stay ahead of routine responsibilities, respond faster to urgent issues, and reduce time spent tracking down information. Previously time-consuming processes—spread across multiple documents and systems—have been centralised and simplified.
This clarity has had a ripple effect across the entire organisation. Team members can now move between properties with minimal disruption, confident that MYBOS provides a consistent framework for operations regardless of the asset type.
“Stockwell has observed a clear positive return on investment since adopting MYBOS. The software’s ability to centralise and organise data has eliminated the need for time-consuming searches and improved decision-making. The enhanced efficiency has resulted in a clear improvement in overall operations and resource allocation.” — Daniel Wilson, Stockwell
Team collaboration across different sites has become more fluid. Managers can share insights, best practices, and operational knowledge using a common system that supports transparency and accountability.
Of course, implementing new technology in any organisation comes with a learning curve—especially when staff have been using the same systems for years. With strong training and responsive support, the onboarding process proved successful. MYBOS’s adaptability also made it easy to integrate with Stockwell’s existing Excel-based data, easing the transition without needing to overhaul everything at once.
Enhancing the Tenant Experience Through Smarter Operations
While the benefits to internal operations have been significant, MYBOS has also improved the experience for Stockwell’s tenants. By enabling better planning, faster response times, and structured communication, the platform has enhanced the quality of service delivered on the ground.
Requests and issues can now be tracked and resolved more efficiently. Maintenance work is scheduled more effectively. And with everything accessible in one place, building managers can provide updates and follow-ups to tenants without delays or miscommunication.
“MYBOS positively influenced the tenant experience by enabling more streamlined and efficient operations. Improved planning and quicker response times mean that tenant requests and enquiries can be addressed promptly, contributing to overall tenant satisfaction.” — Daniel Wilson
MYBOS has helped Stockwell shift from a reactive model of property management to a proactive one—anticipating needs, organising tasks, and delivering a smoother, more professional experience to those who live and work in their properties.
The Outcome: Future-Proofing Stockwell’s Property Operations
For Stockwell, MYBOS has proven to be more than just a tool—it’s a foundation for scalable growth and long-term operational success. The software has simplified building management across sectors, empowered caretakers and managers with structure and support, and improved service outcomes for tenants. It’s a transformation that has driven both tangible ROI and long-term value for the business.
Stockwell’s advice to other organisations considering MYBOS? Start with clean data, commit to the training, and let the platform do the heavy lifting.
“The software’s robust features, integration capabilities, and excellent support have driven significant improvements, leading to a positive return on investment and a strong endorsement for other properties considering its adoption.” — Daniel Wilson
By partnering with MYBOS, Stockwell has built the operational consistency it needs to manage today’s portfolio—and the flexibility to manage tomorrow’s.
Discover Stockwell’s property solutions in more detail on their website, or follow their latest news on Facebook, Instagram or LinkedIn.
Ready to start transforming your building management? Book a MYBOS product demo to find out how your business can benefit.
