Many building management teams invest in STRATA management technology in the hope that it will make their lives (and those of their tenants) easier, as well as contributing towards a more efficient, effective and customer-focused service. Although most people in the caretaker or facility management role get to grips with the basics of their building management software, it’s often the case that the system isn’t utilised to its greatest potential. Read on to discover three ways of optimising the way you use your facility management software in order to get the most benefit from it.
Pay attention to updates
MYBOS releases several building management system updates each year. These not only make sure that the current software remains up-to-date, they also usually include fresh, new features which can add value to the user experience. If you see that a facility management system update has been released, taking the time to familiarise yourself with it can really make a difference. To get the most benefit, take advantage of any developer management system training that’s offered. Training from software professionals ensures that you have a good awareness of how updates work, as well as how they can be tailored to meet the needs of your company. Using the improvements which a developer management software update makes can result in the system returning a significantly enhanced ROI.
Talk to your software supplier
Software suppliers are eager to give their customers a residential management system that meets their needs. Because customers are uniquely placed to give software developers the feedback they need to deliver improved products, their comments, questions and requests are always valued. If there’s something you want your software to do, your supplier may well be able to show you how to do it using your existing defect management software/system or develop a way of meeting your goal in a future update.
Use the resources available to optimise software usage
We offer on-going training as well as troubleshooting support and answers to customer queries as and when needed. Many building management professionals forget that there is always software assistance out there: not just when things go wrong, but also when advice is needed on how to use the software to best effect. Whether you want assistance to upload information onto a residential website or could do with some input on the residential communication being generated by your software, the back-up team are there to help.
Good quality software will be flexible enough to meet the needs of your organisation as it changes. Whether you’ve newly acquired software, or have had it for some years, there’s always potential to make it work harder for you, optimising the value you obtain from your investment.